ONE APPROACH TO CLIENT DEVELOPMENT
Nineteen years spent practicing law in the areas of products liability defense and white collar and securities litigation has left my resume a little plump in two specialty areas of the law. How do I transform my experience in these corporate-intensive practice areas into a new reality where I must now deal directly with clients? In the past, my connection with the client was usually through a chain of command from my firm to the corporate counsel. For example, as a 2nd chair litigator, my link to the client’s control center was through the supervising partner – lead trail attorney.
Direct client contact did occur, but for my part, was not usually in a decision-making role. Not so in a solo practice where each client contact involves substantial decision-making opportunities. In my prior litigation experience, every case was a products case – only the product varied. The usual pattern included: plaintiff’s use of the client’s product; an “incident”; injury; claim of defect; law suit. My role was to manage the case in all of its pre-trial dimensions, i.e., investigation, pleadings, discovery, depositions, expert preparation, exhibit preparation and pre-trial motions. I did not have to be a rainmaker – the cases flowed from client to firm as a result of a long term relationship between the founding partner and the client.
Now, in my solo practice, I AM the founding partner – totally responsible for seeking out and procuring my own clients. The paradigm has changed, and now, the responsibility to locate and retain paying clients is exclusively mine. Here’s where I intend to begin the process. As I enter my pre retirement years, I have become acutely aware of the needs of my fellow baby-boomers for critical legal services such as Wills, Trusts & Estates, financial planning and various health care concerns. I recently came across a statement during a CLE course that, on average, each one of us personally knows over 300 people. A simple review of my address book confirms the veracity of that statement. I estimate there are at least 100 persons in my address book whether relatives, acquaintances or friends that are baby-boomers themselves. Sounds like an opportunity waiting for me to nurture – don’t you think?
I plan to cultivate this valuable client database to determine who needs the legal services of a trusted friend who also happens to be a competent lawyer and counselor at law!
Hi, my name is Ron Boak, and suddenly, I’m a solo practitioner in Lansdale, PA. The Philadelphia Bar Association has asked me to be a contributor to the Philly Solo Law blog. I was laid off from a center city law firm 7 weeks ago. I have several degrees in engineering. Before becoming an attorney I worked as an engineer, and testified as an expert witness in various courts all across the country. My legal career consisted of working at the legal staff of a major corporation, practicing in a boutique law firm specializing in products liability defense work, and lastly, working in the white collar and securities practice group of a large center city firm. Along the way, for several years, I was the sole proprietor of my own consulting business.