Lawyers and Social Media
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|by Julie Meyer and Stacy West Clark||Spring 2008, Vol. 71, No. 1|
LinkedIn insists it is. Reporting more than 17 million experienced professionals participating from around the world, representing 150 industries, LinkedIn's "Company Info" informs visitors that "[t]his isn't networking — it's what networking should be. Forget exchanging business cards with acquaintances that don't know your work, or trying to renew professional ties when you need a favor."
And Kevin O’Keefe, a blog consultant and former lawyer, contends that with more than 1 million weekly registrants — 500,000 per week outside of college — lawyers can't ignore Facebook for networking.
In June 2007, Goodwin Procter real estate attorney and law firm knowledge management blogger Doug Cornelius reported on O'Keefe's other blog, www.kevin.lexblog.com, the membership tallies for the top 10 Amlaw 100 firms. The average increase in membership on Facebook in a six-month period was 23 percent between June 2007 and January 2008 (see sidebar, p. 21).
So how's a counselor to choose?
Each of the networking sites has its own advantages and drawbacks. Fortune Senior Editor David Kirkpatrick made this very practical assessment in his Dec. 14, 2007, report for the magazine: Facebook "is not likely any time soon to help you find a job, hire a contractor or consultant, or figure out who you should hire for a position … because … Facebook is fundamentally based on the notion of privacy. You cannot find out much about someone unless they have willingly elected to be your 'friend,' or if they are in a partially-open network you also belong to … LinkedIn, by contrast, is a sort of high-end consensual database of colleagues … [with] … member data essentially open for all to see."
Wolf Block associate Morgan Nickerson opted for LinkedIn because he prefers the formality of the site over the more casual styles of Facebook and MySpace. He liked that it was more about professional contacts and less about social networking. While networking sites can't replace one-on-one client contact, Nickerson contends, "LinkedIn is a great tool for getting you that initial face-to-face meeting with a potential client."
Business users appear to be attracted to LinkedIn's emphasis on professionalism and Facebook's dedication to privacy. A Facebook profile is not accessible until the owner says it is by accepting a request to be "friends."
Alternatively at MySpace, public information is the default and users must take extra steps to limit access to their information. LinkedIn and Facebook are more analogous to traditional follow-up to recent acquaintances, whereas MySpace tends to be more like cold-calling.
Philadelphia firms are in!A recent search of LinkedIn revealed that twenty-four out of the twenty-five law firms found on the Philadelphia Business Journal's Book of Lists 2008 had at least one lawyer listed on the site. Blank Rome partner Craig Hymowitz is one enthusiastic user. "LinkedIn is a uniquely effective tool for keeping in touch with friends from college and law school as their careers progress. With the increased frequency with which lawyers switch firms or go in-house, LinkedIn keeps me updated on my contacts' latest ventures and any new opportunities they may present. LinkedIn is like an intelligent rolodex that proactively helps you build your network and promote your practice."
Other attorneys find LinkedIn to be a great way to stay current with people despite infrequent direct contact. It provides a centralized location for updated professional information, keeping names and information current among the user's network. It can be particularly useful in finding common contacts with potential clients — electronic "word of mouth" in action — and being able to do so from anywhere. Even if a case takes a lawyer on the road for days or weeks, these sites run 24/7 and make staying in touch more convenient than traditional networking efforts that are concentrated around a specific workday or event timeline.
Gregg Wolff, a real estate partner at Dilworth Paxson, agrees and adds, "I like LinkedIn, but it hasn't brought me any new clients yet. I look at it as a long-term investment. Through the site, I have renewed some very old contacts and have learned about the professional lives of some of my social acquaintances. It has also afforded me an opportunity to let them know what I do. I can only hope that it pays off in the long run. I have made a referral on it, however."
LinkedIn is popular with small firms and solos as well. According to local business and franchise lawyer Nancy Lanard, a former in-house attorney to several large corporations, LinkedIn has helped her to stay in touch with and reconnect with former colleagues, leading to a broader referral network through them as well as other attorneys.
Online networking can also play a critical role in broader marketing efforts. In addition to referral sources and gaining entrée through mutual contacts, monitoring contacts for professional changes creates opportunities for personal follow up, such as congratulatory notes.
On the recommendation of business contacts, Stradley Ronon Stevens & Young IP lawyer Kim Jessum opened a LinkedIn profile two years ago that she primarily uses to stay in touch with former colleagues and classmates. Jessum, an editorial board member of The Philadelphia Lawyer, also uses the site to research clients and potential clients before important meetings.
"I remember one instance where I found background information about a non-attorney whom I was meeting and realized that we had a lot in common," Jessum said. "Knowing that information before meeting her gave me a lot more to talk about. I also discovered that I knew a co-worker of hers, who was a previous colleague of mine, when I searched her company on LinkedIn. As a result, I was able to mention that I knew others at her company."
Ethics concernsLaw.com recently reported that "the use of social networking sites can be subject to state ethics rules and regulations. The best advice is to proceed with caution and to hew as closely as possible to your state's guidelines governing communications, solicitations and advertising."
So, does it work?
Criteria for success vary as widely as marketing initiatives themselves. The direct-mail industry defines a successful campaign as one in which responses are 2 to 4 percent of total addressees. On the other hand, it is highly unlikely that professionals would make business presentations or respond to RFPs if they found they had to respond to thirty-five to fifty to accomplish one success.
Scott Allen of Linkedintelligence.com reports that serendipity drives success at LinkedIn. According to Allen, serendipity provides for "bumping into people virtually during the course of doing something useful for your business. … This is why it helps actually build relationships, rather than just being something mechanical and impersonal."
Allen recommends taking advantage of these opportunities to see what new information is posted about the contact and reaching out more formally based on the updates, or just to say hello. "It's a great way to strengthen the relationships you already have without a lot of effort."
Establishing marketing goals related to online networking efforts will set you up for effective evaluation of their success. As with all other more traditional marketing initiatives, your objectives for online marketing are probably a combination of maintaining visibility and attracting additional or new business. One accomplishes this by progressing from online contact to face-to-face meetings. While these activities may not seem to lead directly to billable hours for your firm, the convenience of online networking provides opportunities for additional indirect contact that can put you in the right place at the right time for a future client.
Buchanan Ingersoll Counsel Ellen Freeman's experience corroborates this perspective. "In the past six to eight months, I was able to reconnect with a large number of former clients and human resources professionals whom I serve as an employment-based immigration attorney. I was able to help people looking for new employment, internships and business contacts. It has not resulted in much actual work but I am sure it will eventually."
Other parameters can be applied by those looking for something more substantial than serendipity. Client response is always a reliable indicator. Will clients be aware if you're not LinkedIn or periodically leaving a message on their Facebook wall? Given the ubiquitous use of these sites by many in the business community, there are bound to be a few potential contacts who take notice.
Dos and Don’tsBut use the site effectively. Each site offers its own set of special features, and using all of them will maximize your investment in the profile. For example, the "Summary" option on LinkedIn allows users to state in their own words how they are unique. Also, the recommendations feature on LinkedIn provides an avenue for strong references when pursuing a client or job. Each additional component you fill out increases the number of Internet search engine hits that your listing will generate.
Ballard Spahr's Marc Weinstein has used the recommendations feature with great success. "Peer evaluations may be somewhat slanted, but they are not something that a prospective client is ever going to read on the firm's Web site, and they often help to personalize the individual."
Don't invite everyone to be LinkedIn to you. Only inviting or accepting invites from colleagues you personally know and can personally vouch for their professionalism, integrity and competence increases your credibility with your network contacts.
Another tip — characterize yourself as more than "associate" or "attorney" in your listing. Paul Denis' profile on LinkedIn says: "Antitrust Attorney with Practical Problem Solving Skills-Dechert" — which is certainly more inviting, descriptive and interesting than a generic listing.
And of course, never post any message or put anything on your profile that either runs afoul of ethics rules or that you would not want to see on the front page of the newspaper. As with any online venture, maintaining a sharp line between personal and professional information should be straightforward. Even on more socially oriented sites like MySpace, keep it very professional. Sharing personal problems, stories about wild nights out and personal blogging are likely to be turnoffs to potential clients and diminish the listing's professional value.
Jumping inMuch like in the days of candlelight and fountain pens, lawyers looked up lawyers in those well-worn Martindale-Hubbell volumes. And, from there, they reached out for a meeting. Online networkers should track the ratio of time online to actual meetings and, ultimately, business outcomes to determine whether the return on the investment justifies their time or suggests moving on to an alternative marketing initiative. While online networking provides an additional avenue to maintaining professional contacts, it is unlikely to succeed in a vacuum. But as a component of a comprehensive business development program, networking — whether online or at a cocktail party — will always offer the advantage of personal contact.
Julie Meyer is a Philadelphia-based legal marketing professional and a member of the Delaware Valley Legal Marketing Group Steering Committee. Her e-mail address is firstname.lastname@example.org. Stacy West Clark is a former attorney with Morgan Lewis & Bockius and was its first marketing director. She is president of Stacy Clark Marketing LLC, a law firm business development and client relations marketing firm and her e-mail address is email@example.com.